Job Description

JOB SUMMARY: The Corporate People Excellence (PX) Compliance and Team Member Relations Director leads our employee relations strategy for our shoreside workforce. The leader is responsible for partnering with various stakeholders, from PX Business partners and stakeholders across the organization, to foster a positive and fair work environment, address team member concerns, and ensure compliance with labor laws. The ideal candidate will possess strong leadership skills and a proven track record in managing complex employee relations issues and investigations.

DUTIES & RESPONSIBILITIES:

• Develop and implement employee relations strategies that align with the company's goals and enhance workplace culture across all locations.
• Create, update, and enforce company policies and procedures, ensuring compliance according to appropriate jurisdictions.
• Act as a trusted mediator for employee disputes, facilitating resolution processes that promote a fair and equitable workplace.
• Lead and oversee escalated employee relations investigations, including complaints related to harassment, discrimination, and workplace misconduct. Ensure thorough, unbiased, and timely investigations are conducted.
• Analyze investigation findings and provide recommendations for corrective actions. Document and report on investigation outcomes to leadership and committees as appropriate.
• Monitor and interpret labor laws across multiple states to ensure compliance and mitigate risks, adjusting policies as necessary.
• Liaise with internal and external legal counsel as necessary regarding employee relations matters and legal requests.
• Oversee and verify compliance reporting, including but not limited to federal EEO-1 reporting.
• Lead initiatives that promote employee engagement and satisfaction, including stay interviews and other feedback mechanisms.
• Utilize employee relations metrics and feedback to assess the effectiveness of programs and initiatives, making data-driven decisions for continuous improvement.
• Partner closely within People Excellence (PX) and stakeholders across the organization to ensure alignment on employee relations strategies and initiatives.
• Support organizational change initiatives by addressing employee concerns and promoting effective communication throughout the process.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree preferred.

EXPERIENCE:

• A minimum of 10 years of progressive human resources experience, with an emphasis on employee relations expertise within a multi-state environment in the US; global exposure preferred.
• Mid-size to large publicly traded company experience strongly preferred.
• A minimum of 5 years of people management experience.

COMPETENCIES/SKILLS:

• Strong understanding of federal, state, and local labor laws and regulations.
• Proven leadership experience, with the ability to influence and inspire teams.
• Excellent interpersonal, communication, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage sensitive situations with diplomacy and confidentiality.
• Experience with HRIS and employee engagement tools is a plus.

CERTIFICATIONS/LICENSES:

• SPHR or SHRM-SCP strongly preferred.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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